In the case that you think you have been ripped off or defrauded in some way, follow these steps to help you as much as possible:
- Get in contact with the company or person you bought the tickets from and ask them when your tickets should arrive or why you didn’t receive tickets for an event that has already passed.
You’d be amazed at how many people don’t bother with this step in the process!
- If you haven’t received the tickets you bought and the event has passed then request a refund from the company you purchased from. If they say they sent the tickets then ask them to send you proof of posting and/or delivery such as a signature from the postal service – these are easy for companies to access so don’t let them get away with it!
- If you paid with a credit card (not a debit card) and the transaction is over £100 (including postage) then request a refund from your credit card company. By law, they are almost always required to refund the money you have paid to the fraudsters.
- If you have paid with a debit card (e.g. switch, visa debit, etc) then get in contact with your bank. A few banks have processes in place to allow you to reclaim the value of the transaction even if you paid with a debit card.
- If you have reason to believe you have been ripped off or defrauded by an ASTA Member Company then please Submit a Help Request and we will help you with your case.
- Use the links supplied on our page featuring Other Resources